Pink Lace & Satin -Terms & Conditions

Pink Lace and Satin is a bespoke Dressmaking, tailoring, garment repair and alteration company based in the central area of Scotland.

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Placing an order for products or Service with Pink Lace and Satin means you have read the following terms and conditions and that you agree with them.

Your statutory consumer rights are not affected.

CUSTOMER SERVICE

We want our customers to be completely satisfied when using the services of Pink Lace and Satin.

Our terms and conditions show you, the customer, what we offer in terms of service, quality and security of personal information. All customer enquiries and comments should be directed to the following:

Email: anthony@pinklaceandsatin.co.uk

Telephone: +44 (0) 786 775 3165 (mobile)

All calls and text's are charged at your mobile providers rates.

Address:

Pink Lace and Satin,

24 Academy Rd,

Bo'ness.

West Lothian.

EH51 9QD

Tel: +44 (0) 786 775 3165 (mobile)

GUARANTEE

Repairs on garments are guaranteed for 1 month.

PAYMENT FOR SERVICES

Payment for services shall be made in full on completion of the work.

For items that have been ordered a non refundable deposit may be required.

For Repairs to Garments and Alterations.

Garments are to be collected within 3 months. As long as a contact telephone number and/or an address is supplied, all efforts to contact the owner/s that the garment is ready for collection and payment will be made.

If garment/s are not collected within a 3 months period Pink Lace and Satin have the right to dispose of the garment/s in any way they see fit, which may include selling them to recuperate cost of repairs. The owner/s will have no claim against Pink Lace and Satin if the 3 month period has lapsed and the garment has been disposed off. Any liability claims against Pink Lace and Satin will be null en-void after the 3 month period of time.

Dressmaking

Cancellation of you order.

As most of our Dresses are custom-made, you can only cancel your order within 24 hours of placing your order or if the dress has not been started.

Once the tailoring process has begun, the materials cannot be reused.

At this stage we can only offer a partial refund payment, as we have to cover the cost of materials used.

when your order has been despatched we only accept returns if there are obvious quality problems which exclude size problems, colour problems.

To ensure that the size for your dress is correct we offer a sizing service also during making we recommend that you come and have it fitted properly.

You must contact us by Email at anthony@pinklaceandsatin.co.uk within 24 hours after you have received your order if there is a fault with the dress, otherwise we will not be able to accept returns.

Colours of dress materials when viewed on a PC can appear different due to the colour effect of different PC monitors and lighting conditions. This problem can not be treated as quality problem as we can supply a swatch of the chosen material prior to you ordering.

All returned items must be in original packaging and in resalable condition. If there is any marks of dust, dirty spots, stains of any kind or appears to have been worn, a refund shall not be available. Any resalable item that is returned and accepted for a refund will subjected to a 25% restock fee. Return shipping costs will be at your expense. If no shipping costs are paid and we receive the item with unpaid shipping costs the item will be returned to you at your cost or if a refund is due then the shipping costs will be deducted from the refund value.

Shipping costs are non refundable.

For reasons of health and hygiene underwear and Lingerie wear are non returnable.

Clearance items are all final sale & cannot be returned or exchanged.
Flash sale items can not be returned, except for quality issues.

We reserve the rights to refuse any disputes and refunds if we find the goods are not in the same condition as we despatched the goods.

Any issues must be highlighted to us within 24 hours of receiving your goods.

Goods despatched by post or courier these will be signed for so we know when they have been received.

We will try and resolve any issue within 7 days of receipt of goods.

Any refunds can take up to 7 working days to process as returned goods have to be inspected for resalable condition.

Alterations to the Style or Size of the dress ordered.

When a order is placed a complete style and size change can only be altered prior to the tailoring process. Some styling can be changed/altered or added prior to the finished dress is accepted/despatched but this is usually only small changes or alterations.

Please advise us of any changes required at anthony@pinklaceandsatin.co.uk within 24 hours of placing your order

PAYMENT OPTIONS

At present payment is by cash only.

Unfortunately at present we are unable to process Debit, Credit Cards or Cheques.

Pink Lace and Satin are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

The type of information we will collect about you includes:

Your name

Address

Phone number

E-mail address

We will never collect sensitive information about you without your explicit consent. We never pass any information about our customers to third parties.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

GOVERNING LAW

Scottish Law shall govern the construction, validity and performance of these Conditions of Sale and any agreement that exists between Pink Lace & Satin and the buyer in all respects. In any dispute with Pink Lace & Satin regarding these conditions of sale or the supply of products to the buyer the parties shall submit to the jurisdiction of the Scottish Courts.